FREE SHIPPING ON ALL G1™ KENNELS*. SHOP HERE.

Shipping & Returns


We want you to receive your Gunner Kennels purchase as soon as possible, which is why we make our best effort to process each order quickly. However, each kennel is hand built in Tennessee under intense scrutiny and we want to get each one right. You´ll be able to see the care we put into our products when you receive our package. 

SHIPPING

We offer free shipping for all G1™ kennel orders in the contiguous 48 states. G1™ orders shipping to Hawaii or Alaska will pay a flat rate of $55/kennel. Shipping cost for orders containing merchandise or accessories only is contingent upon shipping address. Due to high demand, all products have an estimated 7-10 business day processing time-frame before shipment, unless otherwise noted on the individual product page.

All orders will ship either UPS Ground or FedEx Ground only. Expedited shipping is not available.

You will receive a shipping confirmation email when your package is processed to leave our facility, with a UPS or FedEx tracking number to track the shipment. Once shipped, please allow an additional 1–5 business days for your purchase to arrive, based on your location (see our map below).

gk-shipping-map

International Shipping

Gunner Kennels does offer international shipping. Exact freight costs are calculated at checkout, following a verified shipping address. In addition our GO-IP service, powered by Zonos, provides you with localized information on any duties or taxes that will be applied to your order, depending on your destination. For additional questions, please email us here. 


RETURNS & EXCHANGES

We're working hard to make your customer experience is as seamless as possible. Below we've spelled out the returns & exchanges process, so you'll know exactly what to expect. If you have any questions regarding if you should return due to sizing, we encourage you to email info@gunnerkennels.com or call 1-844-486-6375.


Return Policy

Gunner Kennels offers a 30-day return on products purchased from www.gunnerkennels.com. If you are not satisfied for any reason, you may return it to us for a refund if it’s new and unused, and is accompanied by a copy of the original purchase receipt. Due to the bulk of the G1™ kennel, we will deduct $45 per kennel from the refund amount for the return shipping cost, associated with the label provided by Gunner Kennels.

How to initiate your return: 

  • To begin your return process – which includes printing a shipping label and generating a RMA number – click here. Gunner Kennels can also provide return labels via email. If you prefer this option, click here.

Please note that you will be contacted and refunded within 10 business days of inspection performed by our warehouse. 

The following products may NOT be returned:
– Merchandise that has been used
– Merchandise returned C.O.D. will not be accepted.

Please note that due to the bulk of the G1™ kennel, we deduct $45 per kennel for the return shipping cost, associated with the label provided by Gunner Kennels. The customer will be responsible for the cost of the new product’s shipment back to you.

Exchange Policy

Gunner Kennels offers a 30-day exchange for unused products purchased from www.gunnerkennels.com. 

How to initiate your exchange: 

  • To begin your return process – which includes printing a shipping label and generating a RMA number – click here. Gunner Kennels can also provide return labels via email. If you prefer this option, click here.

Please note that you will be contacted with the appropriate store credit within 3 business days of inspection performed by our warehouse, so that you can proceed with your new order.

The following products may NOT be exchanged:
– Merchandise that has been used
– Merchandise returned C.O.D. will not be accepted.

Please note that due to the bulk of the G1™ kennel, we deduct $45 per kennel for the return shipping cost, associated with the label provided by Gunner Kennels. The customer will be responsible for the cost of the new product’s shipment back to you.

Promotional Shipping Offers

Promotional shipping offers (such as, free shipping) is applied to the contiguous United States and does not apply to Hawaii, Alaska, or international orders, unless otherwise noted.

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