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FAQ

What are the dimensions of the G1™? 

G1™ Small Kennel

Exterior dimensions: 24.5” (L) x 18.625" (W) x 19" (H)*

G1™ Medium Kennel

Exterior dimensions: 29.5"(L) x 20.5" (W) x 23.5" (H)*

G1™ Intermediate Kennel

Exterior dimensions: 34"(L) x 23" (W) x 28.5" (H)*

G1™ Large Kennel

Exterior dimensions: 40.25"(L) x 28"(W) x 33.25"(H)* 

*To review detailed exterior and interior measurements of each kennel: go to the appropriate kennel page, and navigate below the photos to the sub menu. Choose "Dimensions."

How do I choose the best travel crate for my dog?

Good question. Please first check the above dimensions, and then consider the following when evaluating options:

  • Weight. As a general rule of thumb, we say that the G1™ Small fits most dogs up to 30 lb.; the G1™ Medium fits most dogs up to 45 lb.; the Intermediate fits most dogs up to 75 lb.; and the G1™ Large fits most dogs up to 110 lb. However, every dog is built differently and we suggest consulting your veterinarian – or your trainer, if you have one – with additional questions. Please note that these weight recommendations are based on the assumption that you will use the crate for transportation. 
  • Intention. We created this crate specifically for transportation: when choosing a size, please consider if you will use the crate primarily for kenneling at home or for securing the pet’s safety while traveling. If using the crate for traveling, we always recommend a snug fit. This protects the dog in the case of an accident – the less wasted space the better – and we’ve found that he/she feels more secure when traveling in a tighter area. Those who are using their crate for home kenneling may opt for a larger size.
  • Preference. We believe dogs are den animals and most are comforted in a nest-like area – but choosing your kennel size hinges on the crate’s intended use, what the pet is used to, and what you (the owner) are comfortable with


Please note that we are unable to recommend sizing beyond the above guidelines. We suggest asking your vet, trainer or breeder about their recommendations for a pet travel crate, if you still have questions.

*To review detailed exterior and interior measurements of each kennel: go to the appropriate kennel page, and navigate below the photos to the sub menu. Choose "Dimensions," where you will also find photos of dogs in the kennel.


Where can I buy Gunner Kennels product?

Gunner Kennels recently moved to a Direct to Consumer model (see why here), and GunnerKennels.com is the exclusive authorized seller of Gunner Kennels products.

However, some retailers that previously carried Gunner Kennels products may be selling existing stock. If you have any questions about authenticity, please contact our customer service team here.

Are your kennels crash tested?

Yes. Review the specifics here

Can I fly with my Gunner Kennel?

Our G1™ does meet most airline requirements, provided that you follow certain guidelines that pertain to consumer requirements (i.e. "live pet" label, accessible water and food containers, weight limit and size compliant, etc.) that are the responsibility of the pet owner. We always recommend confirming with whatever your airline you are traveling with, regardless, as each has its own set of specifications. We can say that we have had plenty of customers who have successfully transported their dogs through airlines using Gunner Kennels! 

How will my Gunner Kennel do in the heat?

The crates allow for ample airflow and proper ventilation was a major consideration for both designs. 

The G1™ features 10 windows on its sides, a vented door and three rear windows. In addition, please see below for how our kennels were designed to protect against all seasonal elements, including heat:

  • Our kennel is the only double-wall rotomolded option on the market, and that extra layer of material helps block UV rays, as well as humidity.
  • The rubber feet on our crates raises them off the ground, limiting heat transmission from surfaces like pavement and truck beds.
  • Purchasing our Seadek Kennel Padding adds an additional layer of protection, helping bring temps down inside the crate.
  • We conducted temperature tests on a hot day last summer using our kennel, and others crates in the market. See the incredible results here. 
  • You can also purchase our G1™ Fan Kit here.


Please note that we never recommend leaving your dog in the kennel for extended periods of time in the heat.


How will my Gunner Kennel do in the cold?

The double-wall construction works for your dog in the cold better than any other crate available. We do offer a all-weather kit, but the G1™ was specifically designed to protect against the all seasonal elements: 

  • Engineers designed the window vents to repel elements like water, sleet and snow.
  • Second layer of construction adds extra protection against outside chill.
  • Rubber feet raises kennel off the ground, limiting heat transmission out of kennel & allowing dog to retain warmth inside crate.
  • In the same way, SeaDek Kennel Padding limits heat conduction from the frozen ground.
  • Gunner Kennels tests on cold winter days showed that the G1™ stayed at least 15 degrees warmer inside the kennel than exterior temperatures.


Please note that we never recommend leaving your dog in the kennel for extended periods of time in the cold.


Is my Gunner Kennel indestructible?

We believe we've built the most durable kennel on the market. However, our manufacturer's lifetime warranty (review it here) does not cover destruction done to the product by the pet. If your pet chews or destroys the crate, your warranty is not covered and we cannot issue neither full nor partial refunds. 

Our crates were created specifically for travel, but we have had many customers who turn to Gunner Kennels for their extreme chewers or pets with phobias/anxiety. Because of that, our engineers created our Chew Kit: waterjet-cut, stainless steel covers for the kennel windows to keep teeth off of the vents and discourage chewing. Please consider purchasing this accessory if your dog is a "chewer" with extremely high drive. 

When will you have additional sizes in the G1™ available for purchase?

We are working on perfecting additional sizes now. If you'd like to be added to our waitlist let us know here.

How much do the Kennels weigh?

The G1™ Small Kennel weighs around 28 pounds. The G1™ Medium weighs around 39 pounds. The G1™ Intermediate Kennel weighs approximately 55 pounds. The G1™ Large is around 75 pounds. All come standard with kayak-grade handles for easy lifting, and the G1™ Large includes wheels for easy transport.

How do I travel with my Gunner Kennel in a vehicle? 

Gunner Kennels recommends securing your kennel 100% of the time, by strapping it down with our 8' tie-down straps to the strongest anchor points in your vehicle. Our cam buckle and nylon webbing combo have met our crash test standards, and the strap set is the only one we recommend. In fact, these are the very same straps that were used in the testing protocol that earned our G1™ a 5 Star Crash Test Rating, via Center For Pet Safety certification program. 

Can the Kennel be locked into a truck bed?

Absolutely. We have created a Security Lock Kit with a high-strength, stainless steel lock bracket designed to install in 6 different positions on the kennel. The kit comes with a stainless steel security bolt and key to install. All you’ll need is a lock and chain.

How do I clean my Gunner Kennel?

Simple. With our large removable drain plug, go to any car wash with a pressure washer, open the drain plug and spray it out. Don't worry, it can handle it (make sure your dog is out of the kennel, of course).

Can I stack my Gunner Kennels?

Yes, you can stack our crates by removing the carry handle(s) of the bottom G1™. Please note that because of their durability, they were not created to be broken down easily.

Do you offer a dual-door crate?

At this time, we do not have dual doors. However, our G1™ door is able to be installed to open from the left as well as the right, so that you can assimilate a dual crate. We also offer a connection kit accessory, to secure the two together. 

What's your return/exchange policy?

Gunner Kennels has a 30-day return/exchange policy on unused products. We also offer free return shipping when requests are initiated within 7 days of delivery. Please review details here.

How long will it take to get my kennel?

You can review our shipping timelines and estimated delivery times (with a map!) here.

What's your warranty policy?

Every G1™ kennel carries a lifetime warranty policy: that's how much we believe in our product. Learn more about that here.

How do I register my G1™ kennel?

If you've purchased a G1™ kennel directly from an authorized source, it comes with a lifetime warranty. Claim that warranty by following these easy steps:
1. Click
here.
2. Login to your existing account (or) create a new one.
3. Once logged in, navigate to your account dashboard.
4. Choose "Register My Kennel" under the My Account menu on the left.
5. Review the instructions, include the necessary information and click "submit."

Still have a question?

Contact our dedicated support team here, and a representative will be back in touch shortly.

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